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Island Cargo Support
Description
Our company provides a logistics network that connects the coral atolls and volcanic islands of the ethnologically divided regions of Oceania: Polynesia, Melanesia and Micronesia — to the rest of the world. Island Cargo Support (ICS) is different from most logistics companies because we do not pre-determine the solution for our customers. Shipping to the islands and supporting critical marine spares worldwide requires an “attitude” whereby traditional units of measure for customer satisfaction are not enough. Our company takes the position that “customer satisfaction” means service was average – not worse than expected, but not better either. This is why Island Cargo Support strives to consistently exceed the expectations of our customers. Customer surveys don’t help a grieving family on an island when a hospital experiences a shipment delay of life-saving medicines.
The company philosophy of Island Cargo Support is to serve as a catalyst for investment, development, and trade among the Island nations of the South Pacific. Island Cargo Support empowers individuals, businesses and governments to focus their efforts in developing their economies without having to consider interruptions in their supply chain. In doing, this increases the standing of living and quality of life for the people who make one of the most geographically isolated regions in the world their home.
To fulfill these goals, Island Cargo Support embraces high standards of ethics, management and accountability. We forge partnerships with regional and international carriers, as well as port and government authorities, to serve our customer’s logistics requirements. Island Cargo Support provides commonly accepted (taken for granted elsewhere) shipping services in one of the most challenging regions of the world.
Island Cargo Support is committed to the people of the South Pacific and is a high-performing, well-respected, and empowering partner with individuals, businesses and government alike.
Bringing Two Worlds Closer Together. Extreme Logistics.
Contact Information
Address
M7HH+8H5 24 samoa, America, Western District 96799, American Samoa
Zip/Post Code
96799
Review
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David Scott
Horrible experience. My Toyota RAV4 was delivered over a week late, and the company did not provide any updates. Avoid Island Cargo Support at all costs.
Christina Mitchell
Very dissatisfied with Island Cargo Support. My Lexus RX was damaged during transport, and their customer service was unhelpful. Will not use again.
Eric Green
Terrible service. My BMW 3 Series was delivered late, and there were scratches on the body. Island Cargo Support did not handle my complaint well.
Samantha Wright
My experience with Island Cargo Support wasn’t great. The delivery of my Honda Civic was delayed, and the communication from the team was poor.
Brandon King
Disappointed with Island Cargo Support. My Kia Sorento arrived with a minor scratch, and the delivery was two days late. Not very satisfied with the service.
Melissa Walker
Island Cargo Support delivered my Hyundai Elantra in good condition, but there were some issues with the paperwork that caused a delay. Overall, it was okay.
Brian Young
Average experience with Island Cargo Support. My Volkswagen Passat arrived safely, but the customer service wasn’t very responsive during the transport process.
Natalie Lewis
My Mazda CX-5 was shipped without damage, but the delivery was a day late. The company should work on improving their scheduling and communication.
Kevin Collins
Island Cargo Support did a fair job with my Dodge Charger. The car arrived safely, but the pickup was delayed, and I had to follow up multiple times.
Rachel Turner
The overall service was decent. My Subaru Forester arrived in good condition, but there was a delay in delivery. Communication could have been better.