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Island Cargo Support
Description
Our company provides a logistics network that connects the coral atolls and volcanic islands of the ethnologically divided regions of Oceania: Polynesia, Melanesia and Micronesia — to the rest of the world. Island Cargo Support (ICS) is different from most logistics companies because we do not pre-determine the solution for our customers. Shipping to the islands and supporting critical marine spares worldwide requires an “attitude” whereby traditional units of measure for customer satisfaction are not enough. Our company takes the position that “customer satisfaction” means service was average – not worse than expected, but not better either. This is why Island Cargo Support strives to consistently exceed the expectations of our customers. Customer surveys don’t help a grieving family on an island when a hospital experiences a shipment delay of life-saving medicines.
The company philosophy of Island Cargo Support is to serve as a catalyst for investment, development, and trade among the Island nations of the South Pacific. Island Cargo Support empowers individuals, businesses and governments to focus their efforts in developing their economies without having to consider interruptions in their supply chain. In doing, this increases the standing of living and quality of life for the people who make one of the most geographically isolated regions in the world their home.
To fulfill these goals, Island Cargo Support embraces high standards of ethics, management and accountability. We forge partnerships with regional and international carriers, as well as port and government authorities, to serve our customer’s logistics requirements. Island Cargo Support provides commonly accepted (taken for granted elsewhere) shipping services in one of the most challenging regions of the world.
Island Cargo Support is committed to the people of the South Pacific and is a high-performing, well-respected, and empowering partner with individuals, businesses and government alike.
Bringing Two Worlds Closer Together. Extreme Logistics.
Contact Information
Address
M7HH+8H5 24 samoa, America, Western District 96799, American Samoa
Zip/Post Code
96799
Review
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Rebecca L. Anderson
Island Cargo Support did an excellent job transporting my Lexus RX from New York to Los Angeles. The whole process was hassle-free, and the customer service was outstanding. They kept me updated throughout the journey, and my car arrived in perfect condition. The driver was very professional and handled my vehicle with care. I am very pleased with their service and would definitely use them again.
James K. Wilson
My experience with Island Cargo Support was terrible. I hired them to transport my Chevrolet Malibu from Boston to Miami. The car was picked up late and delivered almost a week after the expected date. When it arrived, there was significant damage to the front bumper. The customer service was unhelpful and refused to take responsibility. I am extremely dissatisfied and would not recommend this company to anyone.
Laura H. Martinez
Transporting my Jeep Wrangler from Denver to Phoenix with Island Cargo Support was mostly smooth. The booking process was easy, and the staff were friendly and informative. There was a minor hiccup with the pick-up time, but it was quickly resolved. The car arrived in great condition, and the driver was professional and courteous. Overall, it was a good experience, and I would recommend their services.
David P. Garcia
I used Island Cargo Support to move my Nissan Altima from Dallas to Orlando, and it was not a great experience. The car was picked up two days late, and the delivery was delayed as well. When my car finally arrived, there was a small scratch on the door. The customer service was not very helpful and seemed uninterested in resolving my concerns. I am disappointed with their service and would not use them again.
Sarah J. Williams
Island Cargo Support exceeded my expectations when I needed to transport my BMW X5 from San Francisco to Seattle. They were extremely professional and handled everything with care. The communication was excellent, and I received regular updates about the status of my vehicle. The car arrived ahead of schedule and in perfect condition. I am very impressed with their service and would highly recommend them to anyone in need of auto transport.
Michael T. Brown
I chose Island Cargo Support to transport my Honda Civic from Chicago to Atlanta. The booking process was straightforward, and the price was reasonable. However, the delivery took longer than expected, which was quite inconvenient. The car arrived without any damage, which was a relief, but the delay was frustrating. The customer service was apologetic and offered a discount on future services, which was a nice gesture. It was an average experience overall.
Emily R. Johnson
I recently used Island Cargo Support to move my Toyota Camry from Los Angeles to Houston. Overall, the experience was good. The pick-up was a bit delayed, but the customer service team was very responsive and kept me informed. The car arrived in good condition, and the driver was very courteous. I appreciate their efforts to ensure my vehicle was safely transported. I would use their service again, although a bit more punctuality would be appreciated.
John D. Smith
Island Cargo Support was a lifesaver when I needed to transport my classic 1967 Ford Mustang from Miami to New York. The whole process was seamless from start to finish. I was worried about the logistics of moving such a valuable car, but their team put my mind at ease. They provided constant updates, and my car arrived in perfect condition. The driver was professional and friendly, and the customer service was top-notch. I couldn’t have asked for a better experience. I highly recommend them to anyone looking for reliable auto transport.
Steven Baker
The worst transport company I’ve dealt with. My Chevrolet Malibu was not only delayed, but it also had multiple scratches. No support from customer service.
Jennifer Allen
My Ford F-150 was delivered with significant damage, and Island Cargo Support refused to take responsibility. Very unprofessional.