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Island Cargo Support
Description
Our company provides a logistics network that connects the coral atolls and volcanic islands of the ethnologically divided regions of Oceania: Polynesia, Melanesia and Micronesia — to the rest of the world. Island Cargo Support (ICS) is different from most logistics companies because we do not pre-determine the solution for our customers. Shipping to the islands and supporting critical marine spares worldwide requires an “attitude” whereby traditional units of measure for customer satisfaction are not enough. Our company takes the position that “customer satisfaction” means service was average – not worse than expected, but not better either. This is why Island Cargo Support strives to consistently exceed the expectations of our customers. Customer surveys don’t help a grieving family on an island when a hospital experiences a shipment delay of life-saving medicines.
The company philosophy of Island Cargo Support is to serve as a catalyst for investment, development, and trade among the Island nations of the South Pacific. Island Cargo Support empowers individuals, businesses and governments to focus their efforts in developing their economies without having to consider interruptions in their supply chain. In doing, this increases the standing of living and quality of life for the people who make one of the most geographically isolated regions in the world their home.
To fulfill these goals, Island Cargo Support embraces high standards of ethics, management and accountability. We forge partnerships with regional and international carriers, as well as port and government authorities, to serve our customer’s logistics requirements. Island Cargo Support provides commonly accepted (taken for granted elsewhere) shipping services in one of the most challenging regions of the world.
Island Cargo Support is committed to the people of the South Pacific and is a high-performing, well-respected, and empowering partner with individuals, businesses and government alike.
Bringing Two Worlds Closer Together. Extreme Logistics.
Contact Information
Address
M7HH+8H5 24 samoa, America, Western District 96799, American Samoa
Zip/Post Code
96799
Review
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Olivia D. Robinson
Island Cargo Support exceeded my expectations when I needed to transport my Tesla Model S from New York to San Francisco. They were extremely professional and handled everything with care. The communication was excellent, and I received regular updates about the status of my vehicle. The car arrived ahead of schedule and in perfect condition. I am very impressed with their service and would highly recommend them.
Anthony M. Harris
Transporting my Nissan Rogue from Los Angeles to Seattle with Island Cargo Support was mostly positive. The booking process was easy, and the staff were helpful. There was a minor delay in the pick-up, but the delivery was on time. The car arrived in excellent condition, and the driver was professional and courteous. Overall, I am satisfied with their service and would use them again.
Linda C. Martinez
My experience with Island Cargo Support was very disappointing. I hired them to transport my Kia Soul from Chicago to Miami. The car was picked up late and delivered almost a week after the expected date. When it arrived, there was a scratch on the rear bumper. The customer service was unhelpful and refused to take responsibility. I am extremely dissatisfied and would not recommend this company.
Joshua B. Walker
Island Cargo Support did a fantastic job transporting my Mercedes-Benz GLE from San Francisco to Houston. The entire process was smooth and stress-free. The customer service team was very communicative and kept me updated throughout. The car arrived in perfect condition and ahead of schedule. The driver was professional and friendly. I am very pleased with their service and would highly recommend them to anyone in need of auto transport.
Samantha R. Clark
I used Island Cargo Support to move my Chevrolet Equinox from Phoenix to Dallas. The price was fair, and the booking process was straightforward. However, the delivery took longer than expected, which was frustrating. The car arrived without any damage, but the delay was inconvenient. The customer service was decent, but they could improve on their timeliness. It was an average experience overall.
Matthew J. Taylor
I recently transported my Honda CR-V from Atlanta to New York with Island Cargo Support. The overall experience was positive. The booking process was easy, and the staff were friendly. There was a slight delay in the pick-up, but the delivery was on time. The car arrived in good condition, and the driver was courteous. I would use their service again, but a bit more punctuality would be appreciated.
Jessica F. Moore
I used Island Cargo Support to transport my Toyota Corolla from Seattle to Denver, and it was a disappointing experience. The car was picked up late, and the delivery was delayed by several days. When the car finally arrived, there was a dent on the side door. The customer service was not helpful and refused to take responsibility. I am very unhappy with their service and would not use them again.
Andrew D. Hernandez
Island Cargo Support provided outstanding service when I needed to transport my Audi Q7 from Miami to Atlanta. The entire process was smooth and efficient. The customer service team was very responsive and kept me informed throughout. The car arrived in perfect condition and ahead of schedule. The driver was professional and friendly. I am extremely satisfied with their service and would highly recommend them.
Patricia N. Martinez
Transporting my Subaru Outback from San Diego to Portland with Island Cargo Support was a good experience. The booking was straightforward, and the staff were helpful. There was a slight delay in the pick-up, but the delivery was on time. The car arrived in excellent condition, and the driver was professional. Overall, I am satisfied with their service and would use them again.
Christopher M. Thomas
I used Island Cargo Support to transport my Ford F-150 from Houston to Chicago. The price was reasonable, and the booking process was simple. However, there were some delays in pick-up and delivery, which caused some inconvenience. The car arrived without any damage, which was a relief. The customer service was decent, but there is definitely room for improvement in terms of punctuality. It was an average experience overall.